Privacy Policy

SF Repair (“we,” “us,” or “our”) operates sfrepair.com. This Privacy Policy explains what information we collect when you visit our website or use our appliance repair services, how we use it, and the choices you have. We keep it simple: we collect only what we need to schedule and perform repairs, and we never sell your personal information.

Information We Collect

Information you provide directly. When you schedule a repair, call us, or fill out our contact form, we collect:

• Name and contact details (phone number, email address)
• Service address
• Information about your appliance and the problem you’re experiencing
• Preferred appointment times
• Payment information when you pay for service (processed by our payment processor; we do not store full card numbers)

Information collected automatically. Like most websites, we automatically receive certain technical information when you visit:

• IP address, browser type, and device type
• Pages visited and time spent on the site
• Referring website or search terms

This is collected through cookies and similar technologies, including Google Analytics.

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and perform appliance repair appointments
• Communicate with you about your service, including appointment reminders and follow-ups
• Provide quotes and process payments
• Honor our 1-year warranty on parts and labor (we keep service records for this)
• Respond to questions submitted through our contact form
• Improve our website and understand how visitors find us
• Comply with legal and tax record-keeping requirements

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

How We Share Information

We share personal information only with:

• Service providers who help us operate — such as scheduling/dispatch software, payment processors, and website hosting — and only as needed to provide our services
• Parts suppliers and manufacturers, when needed to order parts or process a manufacturer warranty claim for your appliance
• Legal authorities, if required by law, court order, or to protect our legal rights

Cookies

Our website uses cookies to keep the site working properly and to understand site traffic. You can set your browser to refuse cookies or alert you when cookies are being sent; parts of the site will still work, though some features may not.

Data Retention

We keep service records (name, address, appliance, work performed) for as long as needed to honor our 1-year warranty and meet legal and tax requirements. Contact form submissions that don’t become service appointments are deleted within a reasonable period.

Your California Privacy Rights

If you are a California resident, you have the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information, subject to legal record-keeping exceptions
• Correct inaccurate personal information
• Non-discrimination — we will never deny service or change pricing because you exercised a privacy right

To exercise any of these rights, contact us using the details below. We will verify your identity before fulfilling a request and respond within the timeframe required by law. We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA).

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

Security

We use reasonable administrative and technical safeguards to protect your personal information. No method of transmission over the internet is 100% secure, but we limit collection to what we need and restrict access to it.

Links to Other Websites

Our site may link to third-party websites (for example, appliance manufacturers). We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be posted on this page.

Contact Us

Questions about this Privacy Policy or your personal information: